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Call Handler
This job has expired, and cannot be applied for.
- Posted By: Blue Arrow
- Address:
- Contact: 0114 2722600
- Date Posted: 13th Aug 2008
- Salary: 6.45 - 7.17 per hour
- Location: Rotherham
- Reference Code:
- Views Since Posting: 313
- Full Description:
My Client based in Hellaby are looking to recruit a complaints handler in the customer service department. This position is an 8 week temporary position that then leads to a permant contract therfore, we are looking for someone who can commit on a long term basis.
The successful candidate must be able to:
•Assist the National Customer Service Manager in managing customer queries, complaints, and general enquiries in order to meet customer service standards. Manage the complaints database and progressing complaints.
•Control the answering of all incoming calls, communicate effectively with other areas of the business, ensuring successful resolve of complaints.
•Assist the Team Leaders in monitoring staff to ensure excellent customer service is delivered. Ensure complaints or problematic jobs are dealt with in line with the complaints manual.
•Share knowledge and experience to help develop the competency of other team members. Manage the smooth implementation of new procedures and processes.
•Constantly strive to improve working procedures, systems, and standards of the company.
•Ensure the varying workloads are completed and that you are flexible and able to work under pressure. Manage escalated complaints, supporting the department.
•Liaise with customers, insurance companies, loss adjusters, account customers, contractors and non-insurance account customers regarding the details of the jobs and issues surrounding them.
•Update, collate and provide reports on various aspects of performance.
•Work under pressure to meet company deadlines.
•Develop an in-depth understanding of the company’s systems and procedures
•Operate flexible working hours as and when required
The successful candidate must also be:
•Able to show previous experience of working within a call centre environment and ideally dealing with complaints from beginning to end.
•Able to organise the work of others, motivate and follow-up as appropriate.
•Excellent verbal communication skills.
•Able to deal with difficult people and situations and diffuse potentially volatile situations.
•Able to work well under pressure and to tight deadlines.
•Competent to intermediate level in Word, Excel, and internal business systems.
•Educated to GCSE level ( grade C or above), including Maths and English.
•Able to transmit information in a clear, concise manner conveying excellent verbal and written communication skills.
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