Provides strategic and/or
operational consultation,
service delivery, coordination,
and support on a variety of
human resources initiatives
such as recruiting,
staffing/resourcing,
compensation, benefits,
training, employee development,
and employee relations.
Acts as a liaison between
employees and/or managers and
the organization by
interpreting personnel policies
and procedures and resolving
employee concerns. Manages
complex relationships and the
competing priorities and
cultures that occur among
diverse groups.
Implements or administers human
resources policies, procedures,
and programs which accomplish
the organization's strategic
and operational plans, and
conform to applicable corporate
and legal requirements.
Uses knowledge of change
management tools and techniques
to enhance organizational
effectiveness and to support
reaching business
goals/objectives.
Key Accountabilities and
Responsibilities: Descriptors
of impact on Technology,
People, Customer, Business, and
Financial dimensions of the
role.
Technology: Utilizes desktop
tools, HRIS, and other tools to
present, monitor, and track HR
related information.
People: Serves as a trusted
advisor to employee and
management populations,
ensuring that human
capital is leveraged optimally
and that a work environment
exists that fosters employees'
creativity, energy, and
interest.
Customer: Partners with line
management to ensure that
maximum levels of customer
satisfaction are achieved by
using human capital as a
strategic resource.
Demonstrates effective service
delivery of HR programs to
internal customers. Ensures
that HR policies and procedures
meet requirements of external
customers.
Business: Works collaboratively
with management on strategy
development, resource
allocations and organization
effectiveness issues. Can gain
executive support for HR
programs.
Financial: Ensures that HR
solutions are cost effective.
Ensures that HR solutions,
processes, and decisions are
implemented in a manner that
limits unnecessary financial
risk to the organization.
Typical Outputs and
Deliverables:
HR reports and metrics
Orientation/Training Materials
Job/role postings
HR program communications