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Employer Responsiveness Manager
This job has expired, and cannot be applied for.
- Posted By: Community Training Services
-
Address:
- Peel House
- 1 West Bar
- Sheffield
- S3 8PQ
- Contact: 0114 2767661
- Date Posted: 8th Sep 2008
- Salary: Negotiable
- Location: Sheffield (S3)
- Reference Code:
- Views Since Posting: 80
- Full Description:
PURPOSE OF JOB: To co-ordinate the Assessment team to maximise contract performance through meeting and exceeding the needs of the learner, employer, awarding bodies and contract holders, by delivering a quality provision which is responsive.
Key responsibilities
To collect information on and monitor:
• Qualifications Achieved
• Timely Achievements
• Average Lengths of Stay
• Retention
• Assessor Caseloads
• Expected Completers
• Quality of submitted documentation
To co-ordinate the activities of the assessment team to ensure that contractual standards of performance are met and exceeded, through the implementation and reviewing of SMART targets
Conduct rigorous monthly Performance Monitoring Reviews (PMR) with each assessor and review performance
Support and maintain the quality assurance process for assessment, training and verification processes (both internal and external), in line with CTS and Awarding Body procedures
Act as a point of contact for all involved parties within the assessment process
Co-ordinate the assessment team within the requirements of Ofsted and other external audits
Establish and maintain employer relationships
To provide Operations Director with performance statistics and other relevant information.
To hold regular team meetings to discuss team performance, share good practice and develop an action plan for improvement where necessary
Recruitment and selection within the assessment team
To appraise and develop staff as required, ensuring that ‘Occupational Competencies’ are maintained
To ensure the implementation of the Health & Safety, Equal Opportunities policies and Quality systems at all times
Competencies
Knowledge required
Experience within a commercial, customer focused environment
People management / Team leading techniques
Previous experience of managing assessment delivery / contracted provision
Assessment delivery
Skills required
Communication skills: all aspects, including listening, giving constructive feedback and
building rapport with all stakeholders. Effective communication on a one to one basis, small group or large group. Prepared to challenge and use initiative to find answers
Organisational skills: ability to manage own workload and that of rest of team, ensuring
objectives are met in a timely manner, able to utilise and analyse data to maximise performance, able to work well under pressure
Team leading skills: to be able to motivate and encourage the team through ‘remote’ management, delegation and negotiation, target focused and results driven
Problem Solving: take ownership and implements appropriate actions where necessary
IT literate
Attention to detail
Committed to continuous improvement
Qualifications required
A and V qualifications (or equivalent)
Basic training qualification
Management / Supervisory qualification
Quality Qualification
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