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Contact Centre Trainer
This job has expired, and cannot be applied for.
- Posted By: Manpower UK Ltd
- Address:
- Contact: 0114 272 8845
- Date Posted: 2nd Jul 2008
- Salary: £16-21,000
- Location: Rotherham (S63)
- Reference Code: LE - 2.7.08 - CCTrainer
- Views Since Posting: 19
- Full Description:
Our clients based in Wath upon Dearne are looking to recruit a Trainer, to join their exiosting team of induction trainers.
Immediate starts for the right candidates.
Attractive salary + company benefits.
The role's key responsibilities:-
-Analyses training needs where and when required in order to maximise the effectiveness of training to be delivered.
-Designs training interventions in line with needs identified that are compliant with regulatory, client and business requirements.
-Delivers training interventions to meet individual, group and organisation needs in line with agreed costs and timescales.
-Evaluates training provided in order to provide qualitative and quantitive data for continuous improvement purposes.
-Provides feedback and ongoing support to training delegates when required such as coaching to help facilitate learning transfer.
-Carries out knowledge assessments and refresher training in required subjects.
-Assists with the production and maintenance of training plans.
-Assists with training administration, e.g. delegate lists, joining instructions.
-Works with external training providers in order to deliver most appropriate training solutions.
-Ensures all training is delivered in line with relevant legislation.
-Maintains knowledge of all business areas in order to ensure training is accurate and relevant.
-Any other duties in line with business requirements.
Ideally we are looking for someone with expereince within contact centre training.
You must be confident, articulate and self motivated, creative and enthusiastic. Engaging and an excellent communicator. PC literate also.
If you would like to apply for the role then we would love to speak to you, please apply via email or call us on 0114 272 8845
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