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Customer Service Manager
This job has expired, and cannot be applied for.
- Posted By: Horizon Recruitment Sheffield
- Address:
- Contact: 0114 2755444
- Date Posted: 1st Jul 2008
- Salary: £24,000
- Location: Rotherham
- Reference Code:
- Views Since Posting: 10
- Full Description:
The role:
Developing the Customer Service function in line with the company's objectives, including managing the Customer Services Team.
Ensuring that all customer complaints and queries are dealt with professionally, efficiently and within the agreed passenger charterr remit
The collation of customer information for the Management Team
Management of the day-to-day communication with stakeholders, customers and customer users group
What they are looking for:
Excellent communication skills, both verbal and written, including the ability to communicate issues concisely and with persuasion
Advanced IT skills and ability to work on own initiative
Ability to remain calm and focussed whilst taking decisive action
The ability to act with discretion and confidentiality
Previous experience with Customer Services
experience.
Around £24,000 + Company Benefit Package.
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