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Claims Manager
This job has expired, and cannot be applied for.
- Posted By: Hays Insurance & Financial Services
- Address:
- Contact: 0114 272 4568
- Date Posted: 27th Jun 2008
- Salary: £45000 - £55000 per annum + Bonus
- Location: Other
- Reference Code: 187814
- Views Since Posting: 5
- Full Description:
A leading insurance company seek an experienced Claims Manager to head up their casualty team.
Role Purpose (Summary)
Lead claims teams and work with underwriters, brokers and customers to provide excellent claims service for all portfolios.
General Description
Support the implementation and communication of a Claims strategy for the division to support delivery of overall business targets
Contribute to the development and delivery of a strategic approach to ensure key customers are identified and retained within the business to optimise profitability
Monitor and manage claims service performance to ensure control of and reliable prediction of claims cost and frequency
Develop and implement processes to ensure that the claims function is aligned to the needs of the class of business, and work closely with underwriters and other business functions
Key Performance Indicators
Compliance with Service Level Agreements
Continuous business process improvement
Compliance with Best Practice, regulatory/legal requirements and company processes and policies
Progress closely monitored and reviewed
Design and implementation of effective controls
Business retention
Positive feedback from business customers
Key business stakeholders support
Essential Requirements
Experience:
Broad experience of working on Casualty claims
Experience of successfully supporting technical and operational strategy
Experience of working as part of a senior team within a multi-national insurance environment
Experience of managing multiple claims servicing teams
Knowledge:
Graduate level
Associate of Chartered Insurance Institute
Knowledge of MI creation techniques and software; creation of reports
Good working knowledge of IT
Skills: Leadership
Project Management
Change Management
Able to communicate effectively orally and in writing
Able to work independently
Negotiation
Able to use MS office applications, Word, Excel, Access, PowerPoint
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