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ReceptionistView Job details:
| Posted by: | Talent Services Ltd |
| View all jobs from Talent Services Ltd | |
| Address: | Mclintocks Building Summer Lane Barnsley S70 2NZ |
| Contact Details: | 01226 249666/321555 |
| Date Posted | 19th Jun 2008 |
| Reference Code: | P1388 |
| View Since Posting: | 0 |
| Salary: | £13, 400 |
| Vacancy Location: | Sheffield |
| Full Description: | |
| The primary purpose of this role is to deliver excellent customer service in the form of appropriate handling and processing of the customer from the very first contact with the company through to vehicle handover following repair. The role involves considerable customer contact, both face to face and by telephone, and a high level of interaction with other colleagues. Team work to provide a high level of customer satisfaction is an essential element along with basic administrative duties including the operation of a computerised diary / workflow system. Duties This list is designed to provide an overview of the role and the tasks required to be carried out. It is not intended to be exhaustive. •Liaising with customers regarding vehicle booking, courtesy vehicle availability, progress reports, etc. This will usually take place on company premises i.e. through the Reception area, or over the telephone, but may also include the home / work place of the customer •Arranging of collection and / or delivery of customer vehicles, hire cars etc. to our service area (primarily South Yorkshire, some of Derbyshire) •Informing customer of all necessary details regarding insurance claim including any payments required •Conducting a visual check customer vehicles on arrival – accompanied by customer •Conducting a visual check of company courtesy vehicle – accompanied by customer •Ensuring customer is kept updated as to progress of vehicle during work being carried out and providing appropriate and timely information and support to customers through what can be a confusing period. •Initial handling of any customer enquiries made in person or by telephone to the bodyshop reception area. •Provide back up / support cover for other (Vehicle Service) reception personnel as required Ensuring good housekeeping / cleanliness of the reception area This is a 'day to day' operational role. The receptionist must maintain good working relationships and excellent communication between the Reception and the Workshop in order to ensure the smooth running of the operation as a whole. Key skills required •Experience of a customer service environment, preferably customer facing is essential •Ability to work closely as part of a small team •Excellent communication – both written and verbal, coupled with good basic numeracy •Computer literate – specific system training and familiarisation will be provided •Honesty and integrity •Flexible approach to tasks •Experience of a vehicle service / garage services environment would be helpful but is not essential •Driving licence |
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