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Utilities Account Coordinator - Customer Services.

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Posted By: RACE Recruitment Ltd
Address:
Contact: 0114 224 4700
Date Posted: 13th Jun 2008
Salary: £ 15,000
Location: Rotherham
Reference Code: jkeeton/customer services
Views Since Posting: 3
Full Description:

My Client is one of the largest environmental (water, land and air), food and oil analysis organisations in the UK and Ireland.

Currently My Client is seeking to employ a Utilities Account Coordinator - Customer Services.

Summary of Duties:

· Assist in the day to day management of the utilities customers within our Client
· Ensure that customer expectations are met
· Ensure that internal and external communications are at a professional standard at all times
· Hold daily meeting to check laboratory progress and provide updates to the utilities customers.
· Manage the drivers and ensure adequate resources are available to meet customer requirements.
· Effective communication of issues to all relevant areas within the business e.g. operations and sales
· Ensure that all customer service procedures and administration are carried out efficiently and accurately at all times
· To develop and manage a proactive, interactive relationship with utilities customers.
· Proactive monitoring of sample progress through the laboratory to ensure that the customers requirements are met and identified
· Conduct review meetings with customers.
· To keep the sales team informed of work progress and possible new leads.

Skills and Knowledge
· Good communication skills and management skills;
· Sales and customer services orientated;
· Good IT skills (Excel, Word, PowerPoint);
· Good organisational and time management skills;
· Good interpersonal skills;
· Ability to work under pressure and to short time scales;
· Ability to assimilate and absorb large amounts of information quickly

Qualifications and Experience
· Experience of a customer focused environment
· Analytical chemistry useful or a basic understanding of chemistry with an appreciation of the market and service.

Hours: 37 hours per week
Salary: £15,000