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Receptionist

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Posted By: Clark & Partners
Address:
Contact: 0114 2293375
Date Posted: 2nd Jun 2008
Salary: Basic at £12,307 plus extra hours
Location: Sheffield (S13)
Reference Code: MYSJ01
Views Since Posting: 4
Full Description:

RECEPTIONIST – Accident Repair / Vehicle Service Centre

Location: Handsworth, Sheffield 13
Working Hours: Full time – 39 hours per week
Std hours = 8.30am-5.30pm Monday to Friday
Saturday morning on 1 in 2 rota = 8am – 1pm
Early weekday morning start of 7.30am on
(minimum) 1 week in 3 rota
(additional hours paid extra or time in lieu given)

Company Overview
The company currently employs 183 persons across 9 locations with the majority of the personnel being based at the Sheffield Head Office.

Role Overview
Based within the reception area at our Orgreave Way, Head Office, the primary purpose of this role is to deliver excellent customer service in the form of appropriate handling and processing of the customer from the very first contact with the company through to vehicle handover following repair or service.

The role involves considerable customer contact, both face to face and by telephone, and a high level of interaction with other colleagues. Team work to provide a high level of customer satisfaction is an essential element along with basic administrative duties including the operation of both manual and computerised diary / workflow systems.

Duties
This list is designed to provide an overview of the role and the tasks required to be carried out. It is not intended to be exhaustive.

• Liaising with customers regarding vehicle booking, courtesy vehicle availability, progress reports, etc. This will take place on company premises i.e. through the Reception area, or over the telephone
• Arranging of collection and / or delivery of customer vehicles, hire cars etc. to our service area (primarily South Yorkshire, some of Derbyshire)
• Informing customer of all necessary details regarding repairs and services carried out including any payments required
• Conducting a visual check of customer vehicles on arrival – accompanied by customer
• Conducting a visual check of company courtesy vehicle – accompanied by customer
• Ensuring customer is kept updated as to progress of vehicle during work being carried out and providing appropriate and timely information and support to customers through what can be a confusing period.
• Initial handling of any customer enquiries made in person or by telephone to the bodyshop reception area.
• Provide back up / support cover for other reception personnel as required
• Ensuring good housekeeping / cleanliness of the reception area
• This is a 'day to day' operational role.

The receptionist must maintain good working relationships and excellent communication between the Reception and the Workshop in order to ensure the smooth running of the operation as a whole.

Key skills required

• Experience of a customer service environment, preferably customer facing is essential
• Ability to work closely as part of a small team
• Pleasant, confident and outgoing personality
• Excellent communication – both written and verbal, coupled with good basic numeracy
• Computer literate – specific system training and familiarisation will be provided
• Honesty and integrity
• Flexible approach to tasks
• Experience of a vehicle service / garage services environment would be helpful but is not essential
• Driving licence useful but not essential