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Account Manager
This job has expired, and cannot be applied for.
- Posted By: Blue Arrow
- Address:
- Contact: 0114 2722600
- Date Posted: 16th May 2008
- Salary: £15000-£17000
- Location: Sheffield
- Reference Code:
- Views Since Posting: 5
- Full Description:
Account Manager - Maternity Cover
Location - Sheffield
A leading communications organisation have a 12 month fixed term contract as an Account manager to cover maternity leave within the Sheffield office. Working within the Customer Service division, you will assist in the delivery of a first rate service. You will achieve this by working closely with customers and responding to queries regarding their accounts. You will be responsible for the management of an existing customer base, ensuring the highest service level is provided in order to meet and exceed our customer’s expectations.
Key Roles & Responsibilities Include:
• Ensure knowledge of current and new products and services is updated on a regular basis.
• Handle and manage problems/queries received from internal and external customer in connection with products/services. To facilitate and offer a resolution of all enquiries within the company guidelines and in line with the company SLA 's
• Provide a positive customer experience.
• Provide consistent awareness when setting any customer expectations.
• Ensure every new customer account created and every existing account resigned receives the defined welcome process.
Skills Required:
• Previous experience as an account manager – ideally within Telecommunications
• Computer literate with working knowledge of Microsoft office
• Excellent telephone manner
• Precise attention to detail
• Reliable and flexible
• Ability to work on own initiative as well as part of a team
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