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Support AnalystView Job details:
| Posted by: | Benchmark Recruit |
| View all jobs from Benchmark Recruit | |
| Address: | Omnia One Queen Street Sheffield S1 2DU |
| Contact Details: | 0114 2792879 |
| Date Posted | 13th May 2008 |
| Reference Code: | 16440 |
| View Since Posting: | 2 |
| Salary: | £25,000 - 35,000 pa D.O.E |
| Vacancy Location: | Sheffield |
| Full Description: | |
| Support Analyst £25,000 - 35,000 pa D.O.E The Role…. You will be responsible for the service delivery of a range of IT managed services for multiple customers. The spectrum of responsibilities is wide and ranges from monitoring alarms, progressing trouble tickets to monitoring SLA levels. This is an expanding role with scope to widely influence the development of this crucial area of the business. You will be a highly motivated individual with a keen interest in the delivery of applications based on the latest Internet technologies. Working as a member of a tightly knit team you will take responsibility for the service delivery of complex IT systems for assigned customers. You will need the confidence and ability to actively participate in technical and strategy discussions in relation to Service Management. The Successful Candidate… Will need to have a minimum of 2 years experience within an IT Support role, excellent communication skills, the ability to be the primary operational contact for customer accounts, a solid understanding of customer service best practice, experience of trouble ticketing systems and SLA delivery and technical problem solving / root cause analysis skills. You will be a general technologist with experience in a selection of the following technologies: Linux, MySQL, Jboss, Apache, OpenLDAP, SVN, Cisco Internet appliances. Experience of mobile technology would be a distinct advantage, especially experience of supporting mobile phone software. You must have a graduate degree and a personal interest in software / an understanding of the software development lifecycle. The company values a flexible and positive work ethic and are seeking an enthusiastic candidate with a 'can do' attitude. A bit about Benchmark… We meet every candidate we represent and visit every client we take a vacancy from, so you can be sure that you are only matched you to truly relevant vacancies for you! We help you fully prepare for interviews we arrange for you, giving you inside knowledge on the company and their requirements, helping you feel comfortable and confident so you can nail it! |
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