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• Sheffield
• Posted 7th Feb 2012
• 
• Posted by: Forde Recruitment
• Salary: £18,000pa
• Job Type: Permanent
• Reference:
• This job has been viewed 157 times since it was posted.

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Job Description

Our Sheffield based client is currently on the lookout for a Debt Management Supervisor to monitor and contain debt within specified levels.

Skills Required:

• At least 5 years credit control experience.
• Previous strong customer care experience.
• Experience of supervising, co-ordinating, and mentoring a small team.

The purpose of the will be to:

• Maintain a stable and focussed team.
• Maintain continual and assiduous interaction with customers and commercial team to provide mutually acceptable solutions to debt issues.
• Provide management reports as required.
• Ensure aged debt expectations are met or exceeded.
• Ensure all customer receipts are received on a timely basis, within customer credit limits

Responsibilities include:

• Focus on debt over 30 days ensuring it is dealt with before it gets to 90 days.
• Supervise 1 Debt Management Clerk.
• Ensure persistent and clear communication with customers in resolving debt issues.
• Organise and chair regular meetings with commercial team to review and discuss aged debt and discuss appropriate actions.
• Provide regular feedback to Finance and Administration Manager and Commercial Management Accountant of current issues giving concise background information and details of action being taken to resolve them.
• Drive and mentor debt management clerk, ensuring they are focused on debt recovery.
• Devise and maintain accurate team measurement and performance statistics, setting strict targets and deadlines.
• Maintain Debtor Days analysis and monitor against agreed terms.
• Recruit and develop debt management team members.
• Research, investigate and make recommendations on most appropriate forms of debt recovery.
• Visit customers to discuss and resolve issues where necessary.
• Where applicable, visit new accounts to discuss set up procedures.
• Provide ad hoc debtor and cashflow information for Senior Management Team as required.
• Identify recurring problems and provide solutions.
• Place customers on stop where appropriate.
• Ensure new accounts are set up correctly.
• Ensure company debtor policy is strictly adhered to in the event of non-payment.
• Ensure efficient use of all company resources.
• Implement company policies and procedure.
• No debt over 90 days
• Issues resolved speedily and satisfactorily.
• Aged debt balance maintained at agreed levels at all times.
• Monitor/communicate stopped accounts ensuring no account goes on stop unless required.

This is a full time permanent role with hours of work Monday to Friday 9am - 4.45pm