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• Sheffield
• Posted 30th Apr 2012
• 
• Posted by: Excel Parking Services Limited
• Salary: £17,500 to £22,000 (depending on experience)
• Job Type: Permanent
• Address: 2 Europa Court
  Sheffield
  S9 1XE
  
• Contact: 0114 267 8008
• Reference:
• This job has been viewed 24 times since it was posted.

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Job Description

You will be managing administration teams within a busy processing centre. The candidate must have experience in performance (objective setting and reviews), absence and disciplinary management. A flexible approach to work is required in order to meet variable work demands and deadlines; this may involve some evening and weekend working.

Main duties include:

• Responsible for the management of 2 or more notice processing teams (ranging from 3 to 12+ staff each)
• Delivery of activities within area of responsibility to Service Level Agreements and other agreed targets whilst adhering to Quality Standards and Targets.
• Produce relevant reports and management information to demonstrate  performance results.
• Conducting staff appraisals, including objective setting and performance reviews.
• Coaching & development of staff.
• Liaison with relevant business stakeholders, including Clients and Directors.
• Adherence to company policies and procedures.
• Commitment to personal development.

Experience:

• 2 years staff management, preferably across 2 or more teams.
• Delivering  to Service Level Agreements in a volume driven environment.
• Staff performance management, including objective/target setting, reviews, coaching and development.
• Handling absence management and disciplinary cases.
• Complaints handling or similar.

Key Skills:

• Leadership & Motivation.
• Effective communication both written and oral.
• Planning & Organisational.
• Problem solving and analytical skills.
• Microsoft office  - Word and Excel.

Please note if you have already applied for this role in the past there is no need to reapply as we will review all existing applications