Senior Business Support Officer
- Sheffield
- Posted 20th Feb 2012
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Posted by:
Lynx Employment Services
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Salary:
£8.60ph
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Job Type:
Temporary
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Reference:
SBSO001
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Job Description
Supervision and Leadership
Day to day supervision of team
Undertake individual supervision of staff
Contribute to recruitment and selection processes
Assist in managing the performance of teams and individuals
Information Systems
Maintain and assist with the development of information systems and related procedures.
Input, maintain, locate and retrieve data using computerised and manual systems.
Request and provide information for specific purposes using email where appropriate.
Receive, sort, distribute and dispatch mail.
Ensure production of quality documents from standard formats using a range of IT applications.
Support to Meetings and Events
Arrange meetings and events.
Diary management
Support and take accurate records of complex meetings.
Produce, verify and dispatch information within agreed deadlines.
Purchase Goods and Services.
Order, store and distribute goods and services following established procedures.
Process claims for payment following established procedures.
Process orders/invoices through to payment using established IT systems.
Ensure petty cash and bank income is processed.
Maintain financial recording systems and produce information as required.
Book and arrange facilities for meetings and travel.
Customer Service and Communications
Telephone Enquiries, Messages, Mail and Personal Callers
Give customers a positive impression of yourself and Sheffield City Council.
Provide an effective and efficient service to telephone enquirers and personal callers.
Manage manual and electronic messages and mail according to corporate guidelines and service needs
Understand and respond to the needs of customers from diverse backgrounds
Service Delivery
Contribute To the Effectiveness of the Service Area
Contribute to planning and organising your own and team work load.
Organise information systems in support of own work and team activities.
Contribute to and supervise team work to ensure service delivery priorities are met.
Identify and agree own training and development needs with manager in line with Service Targets
Assist with identifying areas for improvement by continuous monitoring and evaluation of processes and procedures
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