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• Sheffield
• Posted 21st Feb 2012
• 
• Posted by: A for Appointments Recruitment
• Salary: 19,852
• Job Type: Permanent
• Address: 35 Townhead Street
  Sheffield
  S1 2EB
  
• Contact: 0114 275 7744
• Reference: VAC-10583
• This job has been viewed 8 times since it was posted.

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Job Description

We are seeking a candidate with an extremely strong customer service ethic to further strengthen a professional customer service department located in North Sheffield.

The ideal candidate will have experience of taking and managing orders, invoices and queries and providing total support for the customer. 

As an addition we are seeking someone who has strong Excel skills as well as being used to prepare reports and dealing with data.

You must be confident in dealing with customer conflict proactively and positively. This is a very varied and busy role, other duties will include:-

•  Processing and capturing customer orders

•  Dealing with general enquiries

•  Managing the order book

•  Dealing with customer issuesIdentify collective business   related issues

• Identify and action business / process improvements   within  the department and implementation of best practise

• Working to key performance measures and monitoring of same        

•  Meet obligations on ISO audits

• Delivery performance of runners, repeaters and strangers

• Efficient stock level management

• Order fulfilments (as appropriate)

• Forecasting, market intelligence and trend analysis

• Ensure timely and effective communications with  management, customers and other internal functions and to escalate issues as appropriate.

•  Provide back up and support for all customer account queries in the absence of KAM / BDM.

Where appropriate, be available to attend key customer visits in order to build close working relationships

Identify personal training and development needs and address them This is a super role with superb training opportunities and an industry leading salary and benefits package.  Please call Annabel on 0114 2757744 to discuss further and forward your CV to annabel@aforappointments.com