Collections Supervisor
- Sheffield
- Posted 6th Feb 2012
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Posted by:
Forde Recruitment
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Salary:
OTE
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Job Type:
Permanent
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Reference:
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Job Description
To be successful in this role you will possess excellent management and interpersonal skills, and demonstrate a consistent focus on uncompromising performance and customer service. A key function will be supporting and assisting the Operations Manager in meeting his responsibilities for a diverse range of collection activity and collectors.
Duties will include:
1. Develop and maintain individual and team based performance measurement systems to support the effective management of individual productivity, collection and revenue performance.
2. Develop and monitor key performance indicators so as to provide timely management information to the Operations Manager and promote a proactive approach to under performance.
3. Assess telephone calls (live and retrospective) and system entries for quality, compliance and effectiveness.
4. Provide formal and informal feedback to individuals as necessary.
5. Lead performance improvement and personal development activity where necessary.
6. Provide management support and collaboration to the Company’s clients.
7. Contribute to the development of systems and procedures throughout the business as required.
8. Assist the Operations Manager with the day to day management of the collections teams and the development of new processes and procedures.
We are looking for an individual who has successfully managed a collections department / team before.
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