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Job Description
Job Title: Personal Assistant
Reports To: Care Manager
Summary Of Post: The role of a personal assistant has many aspects and this document sets out the principal functions of the job. It is not an exhaustive list of the tasks involved, they will vary from one customer to another, but instead it is intended to be a guide to the type of work involved.
Job Description: It is important that all employees of the company follow the rules, policies and procedures laid out in the staff handbook and in the ‘policies and procedures’ book which is kept in the office and available for any member of staff. The role of the personal assistant is to perform duties and tasks to facilitate our customers to live at home in a safe secure and comfortable way.
Duties: It is sometimes difficult to generalise about what the role of a personal assistant is. The best way of summing it up is that we might perform the tasks carried out by a close friend or relative but in a trained, professional and knowledgeable way. In order to do this successfully the personal assistant must be aware of the needs and requirements of the customer and must communicate successfully not only with the customer but also with other stakeholders such as family, friends and other healthcare professionals.
Frequently they may be the only person the customer has close contact with and clearly there is a responsibility to report any relevant information such as changes or causes for concern in the customer’s condition back to the manager or supervisor.
It is not the role of the personal assistant to become involved in notifying family, friends or relatives of changes. This will be carried out by the Bluebird admin team, based on the information received from the personal assistant.
It should be clearly understood that the role requires a great deal, sometimes both in physical and emotional ways, and also carries a weight of responsibility.
Every customer will have had a person centred care plan written which identifies the specific tasks which will need to be undertaken by the personal assistant to deliver the care as agreed with the customer. These may include shopping, cooking and/or preparing meals and possibly assistance with feeding. Housekeeping and laundry as well as personal care may also be part of the role. The personal assistant will be briefed before undertaking any assignment with the specific tasks involved but in every case it is incumbent upon the personal assistant to carry out the work in a safe and professional way and to adhere to the specific instructions as well as the policies and procedures of the company.
Personal assistants are there to provide support and encouragement to enable the customer to lead an independent lifestyle within their own home. As the personal assistant resides in the customer’s home it is important that they recognise the importance of respecting the customer’s right to make choices and to their privacy.
Personal assistants are there to assist the customer in maintaining their lifestyle in a safe and secure manner. The personal assistant is not on duty 24 hours a day and is afforded time off during the day when their services are not required. This is normally in the afternoon but may vary according to the customer’s needs.
Personal assistants are also not on call throughout the night and are expected to be able to retire once the customer is settled for the night so they are able to commence their duties the following morning.
By its nature live-in care requires personal assistants to reside in the customer’s home. They should ensure they know the house rules and respect the privacy of the customer at all times. The permanent equipment provided by Bluebird Care such as uniform, identity badge and any other equipment required to carry out the role, are the responsibility of the personal assistant as is making sure that consumables such as disposable gloves and aprons are available and not in short supply.
Whilst the supply and upkeep of any equipment such as wheelchairs and hoists are not the responsibility of Bluebird Care or its employees, it is expected that causes for concern with any of such items would be passed by the personal assistant to the manager or supervisor.
A thorough training programme is applicable to every member of the Bluebird Care team. This constitutes both initial and ongoing training and is a requirement of all staff. Every member of staff will be required to apply for, and achieve, a satisfactory Criminal Record check.
Anyone who does not genuinely care about the welfare of other people will not be suitable for this job.
Job Specification:
Essential
Ability to reside in customer home for extended periods
Genuine care for others
Good communication skills
Ability to understand what the role entails
Ability to follow instructions
Desirable
Experience in care provision
Experience in running a home
Key Competencies:
To be able to attend to customer’s needs
To understand the importance of maintaining customer’s independence
To be able to cope with emergency and difficult situations
To be able to communicate with other people
To be able to maintain high standards of care provision
To be able to identify changing needs of the customer
Tasks: (The role may involve some or all of the following. This is not intended as a complete list and is supplied for information only) o Assist customers to get up, dressing and preparing them for their day o Washing, bathing, showering, oral care, grooming. o Toileting, assisting with use of commode, emptying commode. o Continence management o Using manual handling equipment as specified. o Working with other care professionals such as District Nurses, GPs, etc. o Assisting with prescribed medication o Assist customers to go to bed, including undressing and washing o Preparation of meals and assistance with feeding o Shopping and supplies management o General household duties o Bed making, laundry and ironing o Assisting with outside activities o To keep accurate records of care delivered
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