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Call Centre Quality Coach
This job has expired, and cannot be applied for.
- Posted By: Interaction Recruitment
-
Address:
- Sheffield
- S1 2GN
- Date Posted: 30th Jul 2010
- Salary: £17,000 - £19,000 + benefits
- Location: Rotherham
- Reference Code:
- Views Since Posting: 87
- Full Description:
FULL TIME PERMANENT - ROTHERHAM
MONDAY - FRIDAY
£17,000 - £19,000 + BENEFITS
DETAILS.....
Our client is one of the UK's leading outsourcing centres with a large call centre operation based in Manvers, Rotherham.
We are looking to recruit a call centre Quality Coach who will be responsible for the quality monitoring of telephony services and process compliance for all contact centre associates. The role is to drive key qualitative, performance improvements through developemnt of a comprehensive Contact Quality Monitoring programme for campaigns within the business and maintaining a competative edge within the outsourcing marketplace.
You will deal with Business Awareness, Accountability and Decision Making, Client Relationships and Customer Focus, Communication, Problem Solving, Leadership and Developement, Planning and Prioritising.
SKILLS REQUIRED......
* You will have previous experience of quality monitoring in a call centre enviroment, this is essential!
* Excellent communication, planning, organisational and time management skills.
* Knowledge of FSA, CCA, DPA, OFCOM and OFGEM is benficial.
* Able to work under pressure and support operational requirements.
* Results focused.
* Able to multi task.
* Proactively put forward new ideas to management.
To apply please forward an upto date CV to paul Carpenter.
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