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CUSTOMER SERVICE ADVISOR
This job has expired, and cannot be applied for.
- Posted By: Edwards and Pearce Professional Recruiters
-
Address:
- 6 Albion Place
- South Parade
- Doncaster
- DN1 2EG
- Contact: 01302 815999
- Date Posted: 1st Dec 2008
- Salary: £15000 per annum
- Location: Doncaster
- Reference Code: LW13856
- Views Since Posting: 191
- Full Description:
CUSTOMER SERVICE ADVISOR
LOCATION: Doncaster
COMPANY INFORMATION:
A fantastic opportunity has arisen for a market leader within the construction industry who are looking to enhance their in- house after- care customer services team by recruiting a Customer Service Advisor.
YOU MUST HAVE THE FOLLOWING:
Experience in a customer services or similar environment
Competent working knowledge of Word and Excel
Excellent communication skills
Ability to work as part of a team
Effective planning and organisational skills
A self motivated and conscientious approach
ROLE INFORMATION:
Record customer complaints/ concerns/ claims received directly from tenants and subcontractors
Monitor complaints, provide reportage to the line manager and customer service co- ordinator to prevent future repetition
Monitor that agreed defects are completed within agreed timescales
Record tenant satisfaction survey results
Carry out other ad hoc administrative duties
Maintain accurate up to date filing systems both manual and electronic
Assist in the implementation initiatives
THE RECRUITMENT CONSULTANCY
-Edwards & Pearce are a professional recruitment consultancy
-Established in 1998
-Employ approx 40 staff
-2 offices in Doncaster & Hull
-Edwards & Pearce operates according to a strict ethical code and aims to offer both candidates and clients the highest levels of professionalism and customer service.
-Edwards & Pearce have a strong client base incorporating large groups and SMEs across all manufacturing and service sectors, and are on the preferred supplier lists of a number of blue chip organisations.
- Key to the success of Edwards & Pearce are its 11 specialist divisions which offer specialist consultancy advice and help in the following areas:
-Accountancy & Finance
-Construction
-Design
-Engineering & Production
-Executive Search & Selection
-Food sector
-Human Resources
-Legal
-Office Support
-Sales & Marketing
-Supply Chain & Procurement
All divisions offer unique solutions to all permanent, temporary and interim management recruitment problems. For more information or for a full summary of assignments currently being handled by Edwards & Pearce please visit our website or contact one of our offices:
DONCASTER - Tel 01302 815999
Edwards & Pearce House, 6 Albion Place, South Parade, Doncaster, DN1 2EG
HULL - Tel 01482 621721.
22 Parliament Street, Hull, HU1 2AP
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