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IT Manager

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Posted By: Premiere People
Address:
- 19 Market Street
- Barnsley
- S70 1SL
Contact: 01226 297009
Date Posted: 28th Nov 2008
Salary: 60,000
Location: Other (bd1)
Reference Code:
Views Since Posting: 85
Full Description:

Our client the largest not-for-profit provider of housing, support and care in England has a fantastic opportunity for an IT Manager to join their company.

This is role is based around the Bradford area and is split between site and home, however extensive travel UK will be involved.

This position is an immediate start for the correct candidate!!!

The main perpose of this role is to manage the delivery of the operational IS function in line with business and departmental plans. These embrace: Service Desk, Applications Support, Applications Development, Supplier Management, IS Tracing and Technical Support, the latter through internal and external resources.

You will need to work within the business units to review plans, processes and procedures, implementing change where necessary. To monitor performance against service standards, ensuring excellent customer service is always given.

Main Responsibilities General:
Business Planning
• Create and implement an operational IS delivery plan in line with the business unit plans and the overall IS plan for your teams to set the overall direction for service delivery.
• Monitor progress against the plan and take action to address any deviations
• Manage your team effectively within the company framework to ensure their involvement in the business planning process and achievement of business objectives.
Service performance
• Be responsible for a culture of continuous improvement within the team. Identify and implement necessary changes and develop in line with the needs of the business and overall IS strategy.
• Develop key performance indicators to evaluate and report on performance to identify improvement opportunities. Prioritise and implement the agreed improvements
Financial Management
• Responsible for the creation of team budgets and ongoing management and control to ensure operating costs are within agreed limits.
Customer Focus
• Develop and maintain successful relationships with customers, colleagues and suppliers, which in turn will contribute to the achievement of business objectives and company’s purpose.
• Use ongoing customer reviews to agree service standards and team processes so that performance expectations are met or exceeded.
• Investigate and resolve customer complaints and service delivery issues whilst ensuring that service improvements are identified.
People Management
• Proactively implement the People Strategy processes and frameworks contained within the action plan so that your team delivers maximum value and individuals know what is expected of them.
• Make sure that your teams have the right skills and training so that they can effectively carry out their jobs.
• Leading regular team meetings to agree and review team objectives, share information and learning in order to make efficient use of resources and ensure that team members understand how they help company achieve its purpose.
• Recruitment, selection and induction of new team members, making sure that they quickly contribute to the effective running of the team.
• Maintain a resource strategy for your team in order to maximise performance and flexibility.
Professional Development
• Continuously improve your knowledge and awareness of issues relating to the services provided by your team in order to make decisions that benefit customers.

IT Manager – Specific Responsibilities:
• Ensure that delivery of objectives, service levels, management information and overall results are achieved through the performance of the team.
• Work with the Head of IS to continually develop and implement the IS strategy in line with company’s business strategy
• Maintain strong effective communication channels with all business units and corporate staff in order that all activity undertaken is in line with business need and that all potential issues are identified at an early stage.
• Ensure all applications are effectively supported in line with their importance to Anchor’s business units.
• Ensure that in-house systems development, where required, is carried out in a controlled environment and fully supports business need.
• Ensure that company’s technical infrastructure is secure, managed and supported effectively by internal and external resources so that the changing needs of the business can be met.
• Ensure that an effective IS Disaster Recovery plan is in place and test this for effectiveness on an annual basis.
• Ensure that the IS Service Desk is staffed and skilled in line with call volume patterns and business requirements.
• Develop and implement a rolling, comprehensive IS training plan to support business and IS requirements.
• Engage effectively with our IS suppliers so that relationships remain beneficial to company.
• Comply with organisation standards to ensure that IS projects are delivered on time, to budget and meet defined quality requirements.

Manager Requirements – General:
• Demonstrate company’s values of passion, pride, professionalism, reliability, clarity, and integrity.
• Demonstrate numeracy and a high degree of accuracy.
• Proficient user of Microsoft Outlook, Word and Excel.
• Ability to demonstrate capability of leading and developing a team.
• Well organised with an ability to manage multitasked workload effectively.
• Clear and influential communicator, able to address different ‘audiences’ in appropriate ways, both written and verbal.
• Genuine enthusiasm for providing a high standard of customer service and an ability to inspire others to perform to a high standard within your team.
• Work in partnership with other groups, teams, customers and suppliers.
• Ability to demonstrate capability of managing projects.
• Ability to work on own initiative and with minimal supervision.

IT Manager Requirements:
• Minimum of 3 years management experience of a medium sized (20-40) IS team
• Practical experience of successfully delivering IS projects up to £1m in size
• Very strong focus on delivering excellent customer service.
• Broad knowledge of current technologies e.g. Citrix, SQL, WAN, IPT etc.
• Experience of staff management across multiple locations.
• Strong negotiation skills with both suppliers and customers.
• Strong analytical skills.
• Knowledge of ITIL processes and procedures – Foundation level accreditation
• Knowledge of Prince 2 processes and procedures – Foundation level accreditation

Our client is looking for someone with drive, enthusiasm, and determination to succeed within an IT Management position. The successful candidate will be motivated, analytical and have a strong passion for Customer Service.

In reward for this you will receive a fantastic salary of £60,000 + company car, contributory pension & 25 days holiday

If you would like to apply for this fantastic position email your CV to kelly.johnson@premiere-agency.com