Working in the Operational Risk and Compliance Department, the main purpose of the role is to manage, guide, train and develop the Quality team. You will implement, maintain and develop the ISO 9001:2000 Quality Management System and prepare and advise staff for internal and external audits. Ensuring an efficient and effective approach is taken by the Quality Team by providing an internal quality audit to monitor compliance and ensure adherence to ISO principles. You will also be involved with induction training and coordinate monthly Quality Team Reports. The successful candidate will possess a detailed working knowledge of the liP(Investors in People) and ISO9001 Standards and relevant Quality Management Systems(QMS). You will need the ability to conduct and manage quality audits effectively with strong organisational and administrative skills. Excellent communication, interpersonal and persuasion skills are required including report writing and presentation delivery. Substantial experience of managing and developing a team within a service environment is also essential. A basic understanding of pensions is desirable as is a high degree of computer literacy. Based in Sheffield, this role covers 3 other branches (Leeds, Telford and Birmingham) and requires regular travel between each site.